Senior Manager, Field Service & Planning

Job Summary

We are seeking a highly motivated and experienced Senior Manager to lead our Field Service and Planning team within our Generation & Service department to support our operating fuel cell power plants. The ideal candidate will have a strong background in fuel cell O&M practices, excellent leadership skills, and a proven track record in managing field service operations and strategic planning.

Key Responsibilities

• Oversee and manage the field service operations in NAM, ensuring timely and efficient maintenance and repair of fielded assets.
• Develop and implement strategic plans to optimize field service processes and improve overall performance and reduce costs.
• Lead a team of field service technicians, providing guidance, training, and support to ensure high-quality service delivery.
• Provide leadership, coaching and supervision to the scheduler/planner team.
• Review/approve and communicate maintenance schedules created by scheduler/planner for field service technician team and vendors.
• Oversee the organization and handling of a variety of logistics issues in a service environment such as vetting contractors, requesting quotes, parts shipments and initiating purchase orders.
• Work very closely with Supply Chain and Procurement to manage the Service inventory including critical spare parts and overall inventory management to deliver the targets.
• Establishes fleet management plans for ECO implementation.
• Provides budgeting information for all planned maintenance and fleet improvements into the yearly financial budgeting process.
• Collaborate with other departments to ensure seamless integration of field service activities with overall company objectives.
• Ensure maintenance activities are completed on time and within budget through leadership of planning personnel.
• Work cross functionally with Supply Chain and Procurement to ensure all parts and resources are available when needed.
• Establish budgets and manage resources effectively to achieve operational goals & efficiency.
• Ensure compliance with industry standards, regulations, and safety protocols.
• Foster a culture of continuous improvement and innovation within the field service team.
• Drive a culture of accountability and collaboration within the department and with cross-functional groups.

 Qualifications

• Bachelor’s degree in engineering or related experience.
• Minimum of 8 years of experience in field service management within the energy sector.
• Provides budgeting information for all planned maintenance and fleet improvements into the yearly financial budgeting process.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in project management and strategic planning.
• Knowledge of industry standards, regulations, and safety protocols.
• Excellent communication and interpersonal skills.

Preferred Skills

• Experience with fuel cell technology preferred.
• Familiarity with field service management software and tools.
• Ability to work in a fast-paced and dynamic environment.
• Strong analytical and organizational skills.